Privacy Policy & SMS Terms and Conditions

Effective Date: 7/21/25

Altus Pediatric Billing (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and protect personal information obtained through our website, communication channels, and SMS services.

1. Information We Collect

We may collect the following types of information:

  • Personal Identifiable Information (PII): such as name, email address, phone number, date of birth (for patient-related billing), and other contact information.
  • Billing and Payment Information: including insurance details and service-related billing data.
  • Device Information: including IP address, browser type, and interaction with our site.
  • Communications: including email correspondence and text/SMS communications if you opt-in.

2. How We Use Your Information

We use the information we collect to:

  • Provide pediatric medical billing services
  • Communicate with you regarding services, payments, or support
  • Send you important updates or SMS alerts (if you’ve opted in)
  • Improve our website and customer service
  • Comply with applicable laws and regulations

3. How We Protect Your Information

We take data security seriously and implement physical, technical, and administrative safeguards to protect your personal data from unauthorized access, use, or disclosure.

4. Sharing of Information

We do not sell or share mobile data or personal information with third parties for marketing purposes. Information is shared only as necessary to provide billing services, comply with legal obligations, or fulfill business functions (e.g., secure payment processing or claim submission to insurers).

5. SMS Terms and Conditions

By opting in to receive SMS communications from Altus Pediatric Billing, you agree to the following:

  • Brand Name: Altus Pediatric Billing
  • Program Description: SMS messages will include billing reminders, appointment notifications, updates regarding services, and responses to your inquiries.
  • Message Frequency: Varies depending on your interaction with us; typically 1–4 messages per month.
  • Opt-Out Instructions: You may opt out at any time by replying STOP to any message.
  • Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
  • Customer Contact Information: For support or questions, contact us at 972-607-4130 or privacy@altuspediatricbilling.com
  • Consent: SMS communications are only sent to users who have opted in through written, digital, or verbal consent. If consent is collected verbally, our records are updated to reflect that consent was given.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. You may control cookie settings through your browser.

7. Links to Third-Party Sites

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.

8. Your Rights and Choices

You have the right to request access to, correction of, or deletion of your personal data. To make such requests, contact us using the details provided below.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Phone: 972-607-4130
  • Email: privacy@altuspediatricbilling.com
  • Mailing Address: 4301 Bryan St., Suite 303 Dallas, TX 75204

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

11. HIPAA Compliance

Altus Pediatric Billing complies with the Health Insurance Portability and Accountability Act (HIPAA). We ensure that all Protected Health Information (PHI) is handled in accordance with federal privacy and security rules. We implement physical, administrative, and technical safeguards to ensure the confidentiality, integrity, and availability of PHI we receive, store, or transmit on behalf of our clients.

12. Collection of Minor Information

We do not knowingly collect personal information directly from children under the age of 13 through our website. All patient information collected is provided by the child’s parent, guardian, or a legally authorized representative for billing and administrative purposes. Any data related to pediatric patients is handled in compliance with HIPAA and applicable state privacy laws.

13. Use of Patient Health and Insurance Data

As a third-party billing service, we may process patient health and insurance information provided by healthcare providers for the purposes of medical claims processing, payment collection, insurance verification, and related services. This information is never used for marketing purposes and is only shared with authorized entities (such as insurance providers or contracted partners) when required to perform our services or comply with the law.

14. Data Retention

We retain patient billing records and related communications for the duration required by federal and state laws, and in accordance with our contractual obligations with healthcare providers. Once records are no longer required, they are securely disposed of or anonymized.

15. Website Accessibility

We are committed to making our website accessible to all individuals, including those with disabilities. If you experience difficulty accessing any part of our website, please contact us at privacy@altuspediatricbilling.com and we will assist you.